Privacy Policy

We keep things straightforward. Here is exactly what information we collect, how we use it, and how you stay in control.

Printed by Ray
Operated by Roy Wong
Last updated: June 9, 2026

Who We Are

Printed by Ray is a laser cutting and signage business based in Surrey, British Columbia, Canada, operated by Roy Wong as a sole proprietor.

Email: printedbyray@gmail.com
Website: printedbyray.ca

What Information We Collect

Through contact and inquiry forms (Webflow and Jotform)

When you submit a form on our website, we may collect:

Your name
Your email address
Your phone number (if provided)
Your project details (such as materials, dimensions, quantities, or design specifications)
Any files or images you choose to upload or share
Your delivery or pickup address (if relevant to your order)

Submitting a form is entirely voluntary. We only collect what you provide.

Through analytics and cookies

We use Google Analytics 4 (via Google Tag Manager) to understand how visitors use our site. Depending on the consent choices you make via our cookie banner, this may include:

Pages visited and time spent
General geographic location (country or city level)
Device type and browser
How you arrived at the site (search, referral, or direct)

No analytics data is collected before you give consent. You can update your preferences at any time using the cookie settings icon on our site.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide project quotes
Communicate about your order or project
Fulfil and deliver your order where applicable
Improve our website and understand how visitors engage with it

We do not sell your personal information to third parties. We do not use your data for automated decision-making or profiling.

Cookies and Tracking

Our site uses an opt-in cookie consent system. No non-essential cookies are set until you actively accept them via the cookie banner on your first visit.

Strictly necessary: Required for core site functionality. Always on.
Analytics: Google Analytics 4, used to understand site usage. Off until accepted.
Marketing: Ad performance tracking. Off until accepted.
Personalization: Remembering your preferences. Off until accepted.

Your preference is saved in your browser's local storage. You can change it at any time using the cookie settings icon at the bottom of the page.

Third-Party Services

Google Analytics and Google Tag Manager
‍We use Google Analytics 4 to analyse site usage when you consent to analytics cookies. Data is processed by Google. Their privacy policy is available at policies.google.com/privacy.

Jotform
‍Some forms on this site are powered by Jotform. Submissions are processed by Jotform Inc. under their privacy policy at jotform.com/privacy. Jotform is GDPR-compliant and SOC 2 certified.

Webflow
‍This website is built and hosted on Webflow, which processes technical data such as IP addresses and server logs as part of hosting. Webflow's privacy policy is available at webflow.com/legal/privacy.

Data Retention

Inquiry and order data is retained for as long as necessary to complete your request and for a reasonable period afterward for follow-up or record-keeping purposes. Analytics data in Google Analytics 4 is retained for 14 months by default.

Your Rights

As a resident of Canada, under the Personal Information Protection and Electronic Documents Act (PIPEDA) you have the right to:

Know what personal information we hold about you
Request access to that information
Request corrections to inaccurate or incomplete information
Withdraw consent for non-essential data use at any time

If you are located in the European Union or United Kingdom, you also have the right to access, correct, delete, or restrict the processing of your personal data, and to lodge a complaint with your local data protection authority.